FAQ
Frequently Asked Questions
Handmade in Pennsylvania, USA. Here are answers about shipping, sizing, care, and more.
When will my order ship?
Production takes 3–5 business days. Shipping times:
- US: 1–4 business days
- International: 4–6 weeks (customs may add time)
How do you measure wreath sizes?
We measure wreaths from the outside edge to the opposite outside edge to give you the true overall diameter.
Do you accept returns?
Returns accepted within 7 days for eligible items in original condition. Christmas, sale, and custom orders are non-returnable. Buyer pays return shipping.
Can I cancel my order?
Yes, within 3 days of purchase. Contact us quickly, as we begin production soon after you order.
What if my package is lost or stolen?
Carriers are responsible once packages leave our studio. We recommend adding insurance or signature confirmation.
Do you ship internationally?
Yes—delivery typically takes 4–6 weeks. Buyers are responsible for any customs/import taxes.
Do you offer custom orders?
Yes! We can customize size, colors, ribbons, and greenery types. Custom orders are non-refundable.
How do I care for wreaths and garlands?
- All wreaths are weather-proof
- Wipe with a damp cloth or light mist; air dry
- Store in a cool, dry place away from sunlight
- Keep away from open flames/heat
Where are you located?
We hand-make everything in Pennsylvania, United States, and dispatch all orders from here.